Frequently Asked
Questions

FAQ for Hotel Linens & Uniforms Laundry Service

1. What types of linens and uniforms do you handle?

• We handle all types of hotel linens, including bed sheets, pillowcases, towels, tablecloths, and napkins. We also clean hotel staff uniforms, from housekeeping to front desk and kitchen attire.

2. How do you ensure consistent quality for hotel linens?

• Our process includes quality checks at every stage—pre-wash inspection, precise laundering, drying, and post-laundry inspection—to maintain the 5-star standards required by our hotel clients.

3. Can you handle large volumes of laundry quickly?

• Yes, we are equipped with industrial washers and dryers that allow us to process high volumes of linens and uniforms efficiently without compromising quality.

4. What water temperature do you use for hotel linens?

• We use hot water to effectively remove dirt and bacteria from linens, combined with fabric-safe detergents, while adhering to each fabric's care requirements.

5. How do you handle delicate uniforms like chef coats or reception outfits?

• Delicate uniforms receive special attention, including pre-treatment for stains and using gentle wash cycles to prevent damage or shrinkage.

6. How do you ensure that linens and uniforms stay white and fresh?

• We use high-quality detergents, fabric conditioners, and optical brighteners to keep whites bright, while avoiding harsh chemicals that could wear out fabrics prematurely.

7. What is your turnaround time for hotel laundry services?

• Depending on the volume, we typically offer same-day or next-day service, ensuring that hotels can maintain smooth operations without delay.

8. Do you offer pick-up and delivery services for hotels?

• Yes, we offer scheduled pick-up and delivery services tailored to your hotel’s laundry needs.

9. How do you handle stains on hotel linens or uniforms?

• Our team uses pre-treatment techniques for common stains like wine, grease, or makeup, ensuring thorough cleaning without damaging fabrics.

10. What steps do you take to ensure hygiene?

• We follow strict hygiene protocols, including sanitized washing and drying processes, to ensure that all linens and uniforms are clean, fresh, and safe for use.

General Classic Laundry FAQ

1. What fabrics can I wash in the machine?

• Most cottons, linens, and synthetic fabrics can be machine-washed. For delicate fabrics like wool, silk, or items labeled “dry clean only,” hand-washing or professional cleaning is recommended.

2. What temperature should I use for laundry?

• Use cold water for delicate items or colored fabrics to prevent shrinking and fading, warm water for most everyday laundry, and hot water for heavily soiled items like towels and sheets.

3. How do I prevent clothes from shrinking in the wash?

• Wash items in cold water and avoid using high-heat drying settings. Always check the care labels for fabric-specific instructions.

4. What type of detergent should I use?

• Use a mild detergent for delicate fabrics and a stronger, enzyme-based detergent for heavily soiled items like towels, sportswear, or baby clothes.

5. How can I prevent color fading?

• Wash colored fabrics inside out and use cold water. Avoid overdrying, and choose color-safe detergents.

6. How often should I wash bed linens and towels?

• Bed linens should ideally be washed once a week, and towels should be washed after 3-4 uses to maintain freshness and hygiene.

7. How do I remove tough stains at home?

• Pre-treat stains by applying a stain remover or detergent directly to the spot. Allow it to sit for a few minutes before washing, and avoid hot water, which can set stains.

8. Can I wash items with zippers or buttons in the machine?

• Yes, but zip up zippers and turn clothes inside out to prevent damage. Buttoned garments should be unbuttoned to avoid stressing the fabric.

9. Is fabric softener necessary?

• Fabric softener is optional. It helps reduce static and makes fabrics feel softer, but it can reduce the absorbency of towels over time. Use vinegar as a natural alternative.

10. How do I keep my washing machine clean?

• Run an empty cycle with hot water and vinegar or a washing machine cleaner once a month to remove detergent buildup and prevent odors.

How can I contact you?

You can reach us:
by phone or whatsapp (+62) 081 353 49 7777
We are always happy to answer your questions.

About Our Service

Dedicated to delivering premium laundry and dry cleaning solutions with over 20 years of experience in Bali.

Terms and Conditions – Laundry and Dry Cleaning Services

Welcome to Premium laundry and dry cleaning!

These terms and conditions outline the rules and regulations for the use of CV Premium Laundry Co.'s Website, located at https://premium-laundry-bali.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Premium laundry and dry cleaning if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Premium laundry and dry cleaning, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, CV Premium Laundry Co. and/or its licensors own the intellectual property rights for all material on Premium laundry and dry cleaning. All intellectual property rights are reserved. You may access this from Premium laundry and dry cleaning for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Premium laundry and dry cleaning

• Sell, rent, or sub-license material from Premium laundry and dry cleaning

• Reproduce, duplicate or copy material from Premium laundry and dry cleaning

• Redistribute content from Premium laundry and dry cleaning

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. CV Premium Laundry Co. does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of CV Premium Laundry Co., its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, CV Premium Laundry Co. shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

CV Premium Laundry Co. reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant CV Premium Laundry Co. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of CV Premium Laundry Co.; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to CV Premium Laundry Co.. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of CV Premium Laundry Co.'s logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Service Terms and Policies - Laundry and Dry Cleaning Guidelines

1. Laundry and Dry Cleaning Services

1.1 We provide laundry and dry cleaning services specializing in the care of hotel linens, uniforms, and household fabrics.

1.2 While we strive to maintain the highest standards of quality, cleanliness, and care, we are not responsible for any damage or discoloration caused by pre-existing conditions in the garments or linens.

1.3 Customers are advised to inspect and separate garments according to fabric type and color before collection. We are not liable for any effects (e.g., color fading or damage) that occur due to incorrect sorting or failure to provide accurate garment information.

2. Ordering and Collection

2.1 Customers can schedule laundry services via our official website, phone, or through our customer service team. Full and accurate contact details must be provided for all service bookings.

2.2 We will arrange pick-up and delivery based on the schedule agreed upon at the time of order. If there are any changes, customers must notify us at least 24 hours in advance. Failure to notify us may result in additional fees or delays.

2.3 If no one is available at the scheduled pick-up or delivery time, a re-scheduling fee may be applied. We reserve the right to charge additional fees for re-delivery or late cancellations.

3. Pricing and Payment

3.1 Prices for laundry and dry cleaning services will be provided at the time of order, and they are based on the weight, fabric type, and specific garment care requirements.

3.2 All payments must be made upon completion of the service, either in cash or via the available payment methods listed on our platform.

3.3 Any additional fees (e.g., urgent orders, express service, pick-up/delivery outside the designated areas) will be communicated upfront, and customers are responsible for paying these fees.

4. Garment Responsibility

4.1 Customers are required to check all pockets and remove personal items from garments before sending them for laundering. We are not liable for any lost or damaged personal items left inside garments (e.g., jewelry, cash, keys).

4.2 We recommend using eco-friendly or reusable bags when providing garments for cleaning. This helps reduce unnecessary waste and supports our sustainability efforts.

4.3 Although we handle all garments with care, certain fabrics (e.g., delicate, high-end, or specialty garments) may require specific washing instructions. Failure to provide such instructions may result in damages for which we are not responsible.

4.4 Storage and Abandonment of Garments. We will hold cleaned garments for a maximum of 3 months from the completion date of the cleaning service. If the customer fails to collect the garments within this period, and our efforts to contact them are unsuccessful, we will consider the garments abandoned. At that point, CV Premium Laundry Co. reserves the right to retain ownership of the garments and dispose of them as deemed appropriate. No further claims can be made once the garments are considered abandoned.

5. Washing Process

5.1 We adhere to high industry standards for washing, drying, and dry cleaning to ensure the quality and safety of your clothes.

5.2 We will not be held responsible for damages caused by force majeure (e.g., natural disasters, third-party actions) or by the customer's negligence in providing garment care instructions.

5.3 Although we take all possible measures to avoid damage, minor issues such as normal wear, small tears, or slight fading may occur due to the age or condition of garments, for which we are not responsible.

6. Delivery

6.1 Upon completion of the laundering process, cleaned garments will be delivered to the customer’s address based on the agreed schedule.

6.2 If no authorized person is present at the delivery address, we are not responsible for any loss or misplacement of garments after delivery. Customers must ensure someone is available to receive the garments at the delivery time.

6.3 In cases where pick-up and delivery addresses differ, delivery charges will be adjusted and agreed upon with the customer before processing.

7. Returns, Claims, and Refunds

7.1 Upon delivery, customers are encouraged to check and count all garments immediately. Any discrepancies or claims must be reported within 24 hours of receipt. After this time, we will not be held liable for missing or damaged items.

7.2 If a garment is damaged during the washing or dry cleaning process, and it is determined to be due to our procedural error, we will offer a refund or compensation up to twice the cost of the laundry service.

7.3 Garments that are received with pre-existing damage or defects will not qualify for refund or replacement.

8. Cancellations and Delays

8.1 To cancel an order, customers must notify us at least 24 hours before the scheduled pick-up time. Cancellations after this time may result in a cancellation fee to cover any logistical costs.

8.2 If a cancellation is made after the garments have already been collected, additional fees may be incurred to cover pick-up, processing, and handling costs.

9. Payment Terms

9.1 Standard payment terms require full payment upon completion of the laundry service and prior to delivery. Customers will receive an invoice and payment receipt via email upon payment.

9.2 A 50% deposit may be required for large orders or long-term contracts (e.g., for hotels, airlines, gyms), with the remaining balance due upon order completion.

9.3 If a customer has not made full payment within 15 days after completion, we reserve the right to automatically charge the outstanding amount through the payment method provided.

10. Service Limitations

We cannot be held responsible for any problems arising from the use of third-party services or recommendations (e.g., third-party delivery, repair services). We encourage customers to carefully evaluate third-party providers they engage with.

11. Confidentiality and Data Protection

This information may contain confidential and/or privileged material and is only transmitted for the intended recipient. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication, dissemination or other use of, or taking of any action, or omission to take action, in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you have received this message in error, please contact the sender and delete the material from any computer, disk drive, diskette, or other storage device or media. The data in the quote or invoice or any other documents received from Kaltimber are confidential and intended only for the person to whom it was addressed. Any form of sharing will be reported to the authorities for further processing in accordance with applicable laws, including Indonesian Law No. 11 of 2008 on Electronic Information and Transactions (ITE Law) and its amendments.

12. Consent to Use Name, Quotes, and/or Photos

I hereby grant CV Premium Laundry Co. the absolute and irrevocable rights to use my name, company name, quotes, and/or photos and images on the Internet (World Wide Web), in print publications, video, and multimedia presentations, and/or for any purpose, which may include, but is not limited to, display, public relations, marketing, or designs.

I understand that my name and/or the images may be used for display or advertisement for the website and/or other published materials. I waive the right to inspect or approve the images prior to their usage and understand that they may be modified for use as design elements. By agreeing to these terms, I give CV Premium Laundry Co. the right to use my name and images for promotional purposes without further approval.

This agreement applies to all orders, including those paid in cash or without prior invoice, as every customer is expected to have read and agreed to these Terms and Conditions before availing of any service.

This is a permanent licensing agreement that grants CV Premium Laundry Co. the right to use any images, quotes, and/or my name or company name for marketing and promotion. I agree not to hold CV Premium Laundry Co. responsible for the use or misuse of my name, quotes, or images.

I agree to hold harmless CV Premium Laundry Co. from any claims arising out of or in connection with the use of these photographs, images, quotes, or reproductions, including any editorial or commentary that may accompany them. I will not hold CV Premium Laundry Co. liable for any errors, negligence, or misuse in the editing or displaying of such images or quotes. I have read this agreement and fully understand its contents.

If you do not wish to grant these rights, please notify us by email prior to any service agreement, invoice signature, cash payment, or any other form of transaction.